Terms and Conditions of Sale

AURUM sells digital gift cards usable on third-party gaming platforms (PlayStation Network, Xbox, Steam, Nintendo eShop, Google Play and others). The product sold is an activation code, delivered electronically. No physical item is shipped.

AURUM is not affiliated with any of these platforms. The trademarks mentioned belong to their respective owners.

Prices are displayed in CFA francs (XOF), all taxes included where applicable. They are calculated at the time of display based on the card's face value and the prevailing exchange rate: a price viewed at one moment may therefore differ from a price viewed later.

The price that binds you is the one shown in the summary at the time your order is confirmed. It is locked in at that moment and is not changed afterwards.

Each card carries a region of use (United States, Europe, United Kingdom, or worldwide), shown before you add it to your cart and repeated at payment.

A card only works on an account of the same region. A United States card bought for a European account will be unusable: this case does not entitle you to a refund, since the region was shown before purchase. Check your account's region before ordering.

Payment is made by mobile money (Orange Money, MTN, Wave, Moov) or by bank card, depending on the methods offered at checkout.

No order is delivered on the payment provider's declaration alone: AURUM systematically queries that provider to confirm the payment, and compares the amount actually collected with the order amount. Any discrepancy suspends delivery and triggers a review.

Delivery is automatic and occurs as soon as payment is confirmed, with no human involvement. The code is shown in your order's details, accessible from your account.

An email notifies you that it is available. This email never contains the code: it only carries a link to your order. An intercepted message would otherwise be enough to use the card.

If delivery fails — supplier unavailable, out of stock — the order moves to delivery failure and is automatically retried. A temporary failure is retried; a definitive refusal, whereno code has been delivered, triggers a refund without you having to request it.

When only some of the codes could be delivered, the refund is not automatic: a code already shown may have been used, and the situation is reviewed case by case. Write to support, who will handle the request.

The supply of digital content delivered immediately and without a physical medium excludes the right of withdrawal once performance has begun with your agreement. By confirming your order, you request this immediate performance and waive withdrawal for codes already delivered.

An order that has been paid but not yet delivered can, however, be cancelled and refunded, on request to support before the codes are issued.

Each sum returns the way it came: the part paid to a payment operator is refunded to that operator, the part paid from your balance is credited back to it.

If a delivered code is rejected by the issuing platform, open a ticket from the relevant order's details. The ticket is attached to that purchase, which allows the code to be checked with the supplier.

A code confirmed defective by the supplier is replaced or refunded. A code found to have already been used is not: responsibility for keeping the code safe is yours once it has been shown to you.

You are responsible for keeping your credentials confidential. Since codes you have already bought can be viewed from your account, unauthorized access allows them to be used.

If in doubt, change your password immediately: doing so closes every session open on every device.

An account can be credited with a balance, funded by top-up, cashback, referrals, or refunds. This balance is store credit: it is used to pay all or part of an order, and whatever it does not cover is paid for as usual.

The balance is personal and non-transferable. It is neither a means of payment nor electronic money: it can only be used with AURUM, cannot be assigned to a third party, and is not convertible into cash. It bears no interest.

Topped-up amounts remain owed: their return can be requested from support, which refunds them by the original payment method. Amounts from cashback or referrals are commercial benefits and are not refundable in cash.

Every movement is recorded in a ledger you can view from your account. An entry is never modified: a correction takes the form of an additional entry, so that the history remains verifiable.

A percentage of the amount of each order is credited to your balance. The rate is 2%; it is raised to 5% during the first 30 days after your account is created.

Cashback is credited upon effective delivery of the codes, never at the time of the order. A refunded order therefore does not create any entitlement. The amount is rounded down to the nearest unit.

Rates may be changed at any time; the applicable rate is the one shown at the time of payment, and it is announced to you before you confirm.

Every account has a referral code. When someone creates an account with that code and receives their first delivered order, a bonus is credited to both the referrer's balance and the referred account's balance. Nothing is paid out at sign-up alone.

No bonus is granted for:

• an account referring itself;
• an account that has already been referred — you can only be referred once;
• a sign-up made from the same connection as the referrer's;
• referrals beyond 10 bonuses paid within a rolling thirty days for the same referrer.

A refusal is explained and can be reviewed with support. Any attempt to circumvent this — accounts created in bulk, fake identities — results in cancellation of the bonuses concerned and may result in account closure.

A review can only be submitted by the holder of a deliveredorder, once per order. This constraint guarantees that every published review comes from a real purchase.

Reviews are checked before publication. Abusive language, third-party personal data, and content unrelated to the purchase experience are excluded. A review is not excluded because it is negative. The displayed name is truncated.

Every complaint goes through support, which attaches the request to the relevant order.